PRIVACY POLICY

Everest Tea Estate Pvt. Ltd. and Everest Tea Estate ’s affiliated companies (“Everest Tea Estate”, “Everest Tea Factory”, “us”, “we”, “our”) have developed this Privacy Policy (“Policy”) to explain our use of your personal data and information (“Personal Data”) that you may provide to Everest Tea Estate. The Policy informs you of our policies regarding the collection, use and disclosure of your Personal Data as well as all reasonable precautions which Everest Tea Estate takes to keep your Personal Data confidential and secure.

Subject to your rights at law, you agree to be bound by the prevailing terms of this Policy as updated from time to time. We reserve the right to modify our Policy and invite you to check the latest version of this Policy regularly.

This Privacy Policy applies to the Personal Data collected by Everest Tea Estate, including Personal Data collected via Everest Tea Estate ’s website at www.everestteaestate.com and all related domains and sub-domains and its mobile application (“Website”).

By using our Website and/or providing the Personal Data to order our products and use our services, you hereby acknowledge that you have read this Privacy Policy and agree to the collection, use and disclosure of Personal Data by Everest Tea Estate in accordance with this Policy, as amended from time to time by us and to the transfer of the Personal Data to the other companies or entities within the Everest Tea Estate (Inspire Group Nepal).

We will post any update to the Policy on our Website. If you do not agree to the terms of this Policy, please do not access this Website or provide the Personal Data.

The terms of this Policy are without prejudice to any contractual terms you may enter with Everest Tea Estate which shall prevail over the terms of this Policy.

Personal Data

“Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which Everest Tea Estate has or is likely to have access. Examples of personal data that may be collected by Everest Tea Estate include your name, contact number, email address, residential address, ID number or passport number, payment information and other personal data that Everest Tea Estate may require in order to provide our services or Website to you.

PLEDGE ON PRIVACY

Everest Tea Estate does not collect, use and process Personal Data except when voluntarily provided by you. We ensure compliance by our staff with strict standards of security and confidentiality and in using, disclosing and processing your Personal Data we pledge to fully comply with industry recognized standards of privacy protection.

COLLECTION OF PERSONAL DATA

2.1. Everest Tea Estate collects and uses Personal Data only for specific and limited purposes which we inform you when you wish to order our goods, use certain services including but not limited to the following, when you

  1. Apply to be a registered user of the Website;
  2. Visit or access the Website that can be accessed without the need for registration;
  3. Enter promotions or contests that are available to you without having to be a registered user of the Website;
  4. Subscribe to our mailing list for either email subscription or postal promotions;
  5. Submit a comment, question or feedback to us using a “Contact Us” or similar feature on the Website, send us an email, call us using the phone number displayed or in any other way, submit Personal Data to us via the Website; and
  6. Submit your Personal data to Everest Tea Estate for any other reason.

2.2. In addition, we may use your Personal Data to evaluate the effectiveness of and improve our services to our visitors and customers, for our own internal statistics to evaluate customer interests as well as purchasing and other trends among customers and to better determine product development and marketing strategies.

USE OF PERSONAL DATA

3.1. We collect and use your Personal Data to allow us to provide services and/or offer you programmes, and to customise and improve our services, programmes and online shopping. We only collect Personal Data that we consider reasonably necessary for achieving these purposes.

3.2.Generally, we may collect, use and disclose your Personal Data for any or all the following reasons:

  1. To verify your identity;
  2. To process and manage your application, or otherwise;
  3. To communicate with you, including any ongoing promotions or Everest Tea Estate news;
  4. To customize and personalize the contents of the Website;
  5. To evaluate your preferences and facilitate future works on the Website;
  6. To manage our internal infrastructure and business operations, including but not limited to where required for compliance with internal policies and procedures;
  7. To conduct audits, reviews, and analyses of our internal processes;
  8. To prevent, detect and/or investigate error, fraud, crime and criminal activity;
  9. To protect and enforce our contractual and legal rights and obligations;
  10. To respond to requests for information from government or public agencies, regulatory authorities or other similar authorities or non-government agencies authorised to carry out specific Government services or duties;
  11. To ensure our compliance with all relevant laws, regulations, guidelines and codes of practices; and
  12. Any other purposes relating to the purposes stated above, or which may be notified and consented by you on or before collection or use of the Personal Data.

3.4. In addition, we may collect, use and disclose your personal data for any or all the following purposes,

(a) If you are a job applicant who wishes to seek employment with Everest Tea Estate:

  1. To verify and process your personal particulars in order to process your application;
  2. To evaluate your suitability for a position at Everest Tea Estate including to conduct pre-employment checks with previous employers and referees;
  3. To communicate with you;
  4. For complying with legal or regulatory obligations or risk management procedures that may be required by law or internal processes;
  5. For any other purposes relating to the purposes stated above, or any other purpose for which we have notified you and obtained your consent to use or disclose your personal data;
  6. By providing your curriculum vitae (“CV”), you agree that we may keep your CV in our databases for a reasonable period after which it will be deleted and you agree that we can use your CV and personal data to process your job application and to have such CV and personal data communicated to other companies with the Everest Tea Estate group and to our partners, who have agreed to keep such CV and personal data confidential and secure and to this end being transmitted across national borders.
  7. Everest Tea Estate undertakes to use your CV and personal data only in relation to your job application.

3.5. By submitting your Personal Data, you expressly consent to our use of your Personal Data both in Nepal and overseas especially in countries that Everest Tea Estate is operating. Everest Tea Estate keeps your Personal Data only for as long as is reasonably needed for such purposes and in accordance with the applicable laws on ethical reporting or document retention requirements. Where our services require registration, you may need to choose a user name and password upon registration. In this situation, if you chose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of our Website and for us to respond to your queries.

3.6. Everest Tea Estate also automatically receives and records information from your browser on our server logs including but not limited to your Internet protocol address, cookie information and the page you requested. Should you wish to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies.

3.7. In order to provide the Website service to you, Everest Tea Estate may share your Personal Data with our subsidiaries and affiliated companies worldwide or third-party service providers who are employed to perform functions such as marketing, payment, fulfilment and delivery of samples and orders. You hereby acknowledge and consent to the use and disclosure of the Personal Data for this purpose. These service providers are subject to confidentiality obligations and may only use your Personal Data to perform the necessary functions and not for other purposes. Where there is a legal obligation to do so, Everest Tea Estate may also disclose your Personal Data to any relevant regulatory body or pursuant to a court order.

NON-DISCLOSURE OF DATA

Everest Tea Estate shall never sell, rent, share or otherwise distribute or make available your Personal Data to third parties outside the Everest Tea Estate, Inspire Group Nepal or affiliates, except when required to do so for legal or regulatory purposes. However, your Personal Data may occasionally be transferred to third parties who act for and on behalf of Everest Tea Estate, for further processing in accordance with the purposes for which your Personal Data was originally collected. When disclosure of your Personal Data to third parties is likely or necessary for whatever reason, Everest Tea Estate shall ensure that such third parties provide the same level of protection as Everest Tea Estate, and that they are required to process your Personal Data transferred only for the purposes authorized by you and on a confidential and secure basis.

RIGHT OF ACCESS

You have the right to access and update your Personal Data. If you wish to access, correct or change your Personal Data held by us, please contact Everest Tea Estate in writing at info@inspiregroupnepal.com and addressed to the Data Protection Officer. We will process any updates to your Personal Data as soon as reasonably practicable upon receipt of your request. Your Personal Data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or in accordance with the applicable laws.

WITHDRAWAL OF CONSENT

You may withdraw your consent to our continued use and disclosure of your Personal Data by writing to us at info@inspiregroupnepal.com and addressed to the Data Protection Officer. We will delete your Personal Data as soon as reasonably practicable upon receipt of your request unless its retention is permitted or required by any applicable law.

SECURITY & CONFIDENTIALITY

We undertake to take all reasonable steps to prevent your Personal Data from being seen or used by third parties other than those who act for or on behalf of Everest Tea Estate and have agreed to treat your Personal Data as confidential and secure. Access to your Personal Data is restricted to those of our employees on a need to know basis and who have been trained to observe strict standards of confidentiality in handling your Personal Data.

To ensure the security and confidentiality of your Personal Data that Everest Tea Estate collects online, we use data networks protected, inter alia, by industry standard firewalls and password protection. Although we have tried to create secure, reliable and trustworthy websites or applications for our visitors, please be aware that the Internet is generally not regarded as a complete secure environment and that therefore the confidentiality of the Personal Data provided by you or the information/material transmitted via our Website or by email cannot be guaranteed by Everest Tea Estate. We therefore cannot be responsible or liable for the security of your Personal Data in transit via the Internet or any electronic/digital communications to us.
All Personal Data which you post in the Website is kept confidential to the best of Everest Tea Estate ’s ability. You hereby acknowledge and accept that Everest Tea Estate cannot guarantee the security of any transmission.

Should you choose to unsubscribe from our mailing list, please note that your Personal Data will still be retained on our database although we will cease to send you any further communications.

TRANSFER OF PERSONAL DATA ABROAD

Everest Tea Estate is an international group and has databases in different jurisdictions. Your Personal Data may be transferred, stored or processed by Everest Tea Estate to one of its databases or to companies within the Everest Tea Estate, Inspire Group Nepal or to its partners who have agreed to keep your Personal Data confidential and secure, outside of your country of residence and you consent to such transfer, storage, disclosure, use and/or processing. If the level of privacy protection in a country does not comply with industry recognized standards or in accordance with the requirements prescribed under the Personal Data Protection Act (No. 26 of 2012) and/or EU Regulation No. 2016/679 (General Data Protection Regulation) (as applicable), we will ensure that the transfer of your Personal Data to third parties in such countries does not occur. By submitting your Personal Data, you expressly agree to its possible transfer to other companies within the Everest Tea Estate, Inspire group and/or its partners and to this end to its trans-border transmission.

ANONYMOUS DATA

Most of the information we collect from our Website is anonymous information. When you visit our Website, we do not collect any personal information from you unless specifically voluntarily and knowingly provided by you. Anonymous information is processed by Everest Tea Estate to help improve the content of our Website, to customize our Website for our visitors and to learn more about them and how they use our Website. In doing so, Everest Tea Estate may use tracking technology (cookies) to gather anonymous information, such as browser type, operating systems and the date and time of access.

SPAMMING

Everest Tea Estate does not conduct “spamming”. Spamming is defined as sending unsolicited emails, usually of commercially nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. Where we believe that one of our products is of importance to you, we will inform you by email whilst giving you the choice of opting out of such service.
DATA & MINORS

To respect the privacy of minors (children under the age of 18 years) and to comply with the laws designed to protect minors, Everest Tea Estate will not knowingly collect, use or disclose personal information from minors, without obtaining prior consent from a person with parental responsibility (parent or guardian).

Our Website/applications are not designed nor intended to collect personal information from children under the age of 18 years. We ask parents/guardians to supervise their children while they are online.

THIRD PARTY LINKS

As a service to our visitors, our Website may provide hyperlinks to other websites or mobile applications that are not operated or controlled by Everest Tea Estate. Therefore, Everest Tea Estate cannot be responsible or liable for the content of such websites or mobile applications or the privacy policies of such other parties. Please note that these privacy practices may differ from our Policy. We encourage you to review and understand their privacy practices before providing them with personal information.

APPLICABLE LAW

This Policy and the use of the Website shall be governed in all respects by the laws of Nepal without giving any effect to the principles of conflicts of law and you agree to submit to the jurisdiction of the Nepali court.

CONTACT EVEREST TEA ESTATE

Should you have any queries or complaints about our compliance with the Policy, or if you wish to make any recommendations or comments to improve the quality of our Policy please contact us at info@inspiregroupnepal.com and addressed to the Data Protection Officer. We assure you that we will use our best efforts to constantly improve the protection and security of your Personal Data that you provide to us.

08/2018
© 2018 Everest Tea Estate Pvt Ltd